About Us

Built on honesty. Proven in Phoenix heat.

Cool Comfort HVAC was founded in 2019 by a technician who got tired of watching customers get taken advantage of. We're doing it differently.

Jessica Ramirez, Owner of Cool Comfort HVAC
Cool Comfort
4.9 rating

340+ verified reviews

Founded 2019

Founder's Story

Why I started Cool Comfort

I spent 8 years working for a national HVAC chain, and every day I watched service techs being pushed to upsell customers who didn't need it. I watched people get talked into $4,000 system replacements when a $400 repair would do just fine.

In 2019, I started Cool Comfort because I believed Phoenix deserved better. I got my NATE certification, my ROC license, and spent six months building relationships with the vendors I trusted before I took my first customer call.

Four years later, I've built a team of four certified technicians, and we still operate by the same principle: give customers the information they need to make the right decision, not the decision that makes us the most money.

I live in Scottsdale with my husband and our two rescue dogs. This city is home, and I take that seriously.

Jessica Ramirez

Owner, Cool Comfort HVAC

How we operate

Three principles that guide every service call.

πŸ”

Diagnose honestly

We find out what's actually wrong and tell you β€” even if it's not the most profitable answer. If a $300 capacitor will fix your AC for 5 more years, we'll say so.

πŸ’¬

Quote before we start

Every job gets a written quote before work begins. No "while I was in there" surprises. You approve the price, then we work.

βœ…

Stand behind it

90-day labor warranty on all repairs. 1-year on installations. If something goes wrong, we come back. No questions, no charges.

Credentials & Certifications

Proper licensing isn't optional β€” it's the foundation of safe, reliable HVAC work.

πŸ†

NATE Certified

North American Technician Excellence β€” the highest standard in HVAC training

🌿

EPA 608 Universal

Certified to handle all refrigerants safely and legally

πŸ“‹

ROC License #ROC-298471

Arizona Registrar of Contractors β€” fully bonded and insured

❄️

Trane Comfort Specialist

Trane's highest dealer designation β€” requires ongoing training and customer satisfaction standards

πŸ’Ž

Mitsubishi Diamond Contractor

Certified to install and service Mitsubishi mini-split systems

βœ…

BBB Accredited

A+ rating with the Better Business Bureau

🀝

ACCA Member

Air Conditioning Contractors of America β€” committed to industry best practices

By the numbers

2019
Founded in Phoenix
3,200+
AC repairs completed
847
Systems installed
4.9⭐
Average rating
98%
Satisfaction rate
400+
Comfort Club members

Our coverage area

We serve the entire Phoenix metro β€” Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, and Surprise. Born in Phoenix, built for Phoenix heat.

Meet the team

Four certified technicians. All local. All background-checked.

JR

Jessica Ramirez

Owner & Lead Technician

NATE Certified Β· ROC Licensed Β· Trane Comfort Specialist

15+ years experience
MB

Marcus Brown

Senior HVAC Technician

NATE Certified Β· EPA 608

15 years experience
TP

Tina Park

HVAC Technician

NATE Certified Β· EPA 608

8 years experience
OS

Omar Silva

Installation Specialist

EPA 608 Β· Mitsubishi Certified

10 years experience

Every technician is background-checked, drug-tested, and uniformed. You'll always know who's coming to your home.

Schedule with our team